TeamX: Better teamwork via AI empowered voice communications

Streamlining multi-party calling, seamless voice logging, work orders optimization, and 24/7 AI customer support for service enterprise operations.

The TeamX Ecosystem

A powerful triad of Purpose-Built Hardware, Intelligent Software, and Next-Gen Voice AI.

TeamX Handheld PU

Edge-device voice capture and full-duplex comms.

TeamX Handheld PU Front View
  • ✔ Swappable 1800mAh Battery
  • ✔ LCD Touch Panel
  • ✔ 100g Lightweight Wear

Voice AI Assistant & Software

The brain of the operation. Hardware endpoints feed directly into our integrated AI platform. This transforms traditional radio chatter into structured data, automated workflows, and 24/7 AI-driven customer service.

Voice-to-Text Analytics
Smart Work Orders
Manager Dashboard
Knowledge Base

TeamX Base Station

The central hub for multi-level networking.

TeamX Base Station Front View
  • ✔ Line of Sight > 300m
  • ✔ Dual Antennas (Diversity)
  • ✔ AES-256 Encryption

The Operational Bottleneck

  • Events, transit hubs, and hotels are high-traffic venues constantly struggling with spotty network dead zones.

  • Operations with diverse and untrained temporary staff need direct support, yet fast-paced environments do not allow for note-taking or checking printed documents.

  • All communications contain important data that is often lost after the exchange. Voice communication that can record is desperately needed for true teamwork.

The TeamX Solution

TeamX Voice AI Assistant is an integrated AI voice collaboration platform designed for enterprises. It uses AI to transform traditional intercom systems and paper-based workflows. Its key innovation is an end-to-end voice-driven solution featuring full-duplex intercom, multi-level networking, speech transcription, and intelligent classification.

Users can trigger follow-up workflows with a single voice command.

Four Core Solutions

Powered by advanced voice AI algorithms.

Professional Team Coordination
1

Multi-Party Intercom

Wireless full-duplex intercom delivering real-time team communication across operational channels.

Group Intercom

Create multiple audio groups with zero crosstalk interference and seamless switching.

Multi-Group Bridging

Supervisors can join multiple groups simultaneously to broadcast announcements across teams.

Full-Duplex Communication

Simultaneous multi-party talking and listening—no need to wait or say "Over."

Multi-Level Networking & Power

Supports cascaded expansion and basic roaming. Approx. 8 hours of continuous talk time.

Data Analytics and Voice Processing
2

Automatic Recording

Hands-free voice-to-text transcription automatically categorizes and converts spoken updates into structured operational records.

  • Automated Speech-to-Text: Speak your updates naturally while AI converts voice into structured operational logs.
  • Smart Categorization: Automatically files transcribed notes into predefined workflows and department modules.
  • Multilingual & Entity Tagging: Recognizes Mandarin, Cantonese, English. Tags key identifiers and syncs with backend systems.
  • Real-Time Visibility & Zero Paperwork: Streams live updates to manager dashboards and eliminates manual data entry.
Digital Dashboard and Operations
3

Work Order System

Intelligent ticketing engine triggered by voice commands, guaranteeing fast routing, real-time tracking, and automated escalation.

Voice-Triggered Orders

Staff submit requests via voice commands (e.g., "The AC in Room 801 is not cooling").

Dispatch System

Automatically routes orders to relevant personnel or dispatches automated devices based on job roles.

Work Order Tracking

View the processing status and progress of service requests in real time.

Alerts & Warnings

Unprocessed orders escalate automatically. System detects unusual situations to issue early warnings.

Artificial Intelligence Neural Network
4

Smart Customer AI

Integrated knowledge base providing instant 24/7 multilingual voice responses and copilot assistance for complex inquiries.

  • 24/7 AI Q&A: Covers common FAQs including basic facility information, service workflows, and policies.
  • Automated Content Ingestion: Automatically scrapes and updates the knowledge base from official websites and internal manuals.
  • Auto-Generated FAQs: Automatically creates FAQ repositories based on historical Q&A data, with manual customization support.
  • Multilingual & Suggested Replies: Supports Mandarin, Cantonese, and English with real-time AI response suggestions.

Management Dashboard

All data and interactions recorded for business analysis, operation optimization and data for product improvements.

Data Dashboard

Clear, intuitive visibility into operations to track progress across tasks.

Work Order Management

Automatically logs tickets and tracks full resolution workflows to continuously improve operational efficiency.

Customer Service Logs

Logs every support interaction to drive ongoing performance and quality improvements.

Enterprise Knowledge Base

Continuously enriches corporate knowledge over time, enabling team-wide sharing of expertise.

Permission Management

Comprehensive user role and access control capabilities.

Technical Specifications

Base Station Details

Model: TD 100

TeamX TD 100 Base Station Angled
Communication Range Line of sight over 300 meters, or indoor with obstruction 50-100 meters
Audio Features Voice codec 50 - 7000Hz
Service Quality Dual antennas (antenna diversity)
Encryption & Call Mode AES-256 / Full duplex call / WebRTC call
Extension Capacity Supports extension of 8 full-duplex calls
Hardware specs 10 mW transmit power, 650g weight

Handheld PU Details

Model: TD 119 (DECT)

TeamX TD 119 Handheld Unit Angled
Physical Controls 3.5mm headset jack, LCD touch panel, volume +/-, dedicated power control, and USB charging
Power & Wearability Swappable battery design built for full-shift operation with lightweight ergonomic wear
App & Connectivity Fully compatible with wired or Bluetooth headsets and companion mobile app synchronization
Battery Life 1800mAh, 8h continuous talk, 10+ days standby
Communication Range Line of sight over 300 meters, or indoor with obstruction 50-100 meters
Hardware specs AES-256 encryption, Voice codec 50-7000Hz, 10mW transmit power, 100g weight